BBB Reliability Report for
David's Bridal


This is not a BBB accredited business.


BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Find out more about this business:

Reported on Tuesday, November 24, 2009 4:32 PM

BBB Accreditation

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This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Rating

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Based on BBB files, this business has a BBB Rating of A

Click here for an explanation of BBB Ratings.

Business Contact and Profile

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Name:
David's Bridal
Phone:
(610) 943-5000
Address:
1001 Washington Street, Conshohocken, PA 19428
      Google map  Mapquest map  Yahoo map
Business Category:
Bridal Shops
eMail:
BBB file opened:
June 28, 2001
Business started:
January 1990
Primary Contact:
Mr. Robert Huth (President/CEO)
Complaint Contact:
Ms. Michele Ansert (Director of Customer Services)
Other Contacts:
Mr. Gene Morphis  (Executive Vice President)
Mr. Fred Postelle  (Sr. Vice President - Human Resources)

Additional Locations and Phone Numbers

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27 West Athens Avenue, Ardmore, PA 19003, Montgomery County
      
44 West Lancaster Avenue, Ardmore, PA 19003, Montgomery County
      
3821 Evergreen Parkway, Bowie, MD 20716, Prince Georges County
      
Bucks Center, 729 Bustleton Pike, Feasterville, PA 19053, Bucks County
      
6595 Roosevelt Boulevard, Philadelphia, PA 191149, Philadelphia County
      
11550-A Rockville Pike, Rockville, MD 20852, Montgomery County
      
450 South State Road, Springfield, PA 19064, Delaware County
      
7273 Commerce Street, Springfield, VA 22150, Fairfax County
      
6780 Springfield Mall, Springfield, VA 22150, Fairfax County
      
2548 MacArthur Road, Whitehall, PA 18052, Lehigh County
      

(215) 744-9651
(301) 881-1112
(610) 328-7652
(610) 776-8403
(610) 896-2111
(703) 912-7701
(703) 971-2342
(717) 657-0035
(800) 823-2403
(847) 816-7663
(877) 923-2743

Customer Complaint History

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The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 217
    in the last 12 months: 127

Complaints Concerned:
    Selling Practices  (28 complaints)
25Resolved
3Company made every reasonable effort to resolve
    Advertising Issues  (7 complaints)
7Resolved
    Service Issues  (41 complaints)
41Resolved
    Customer Service Issues  (18 complaints)
15Resolved
3Company made every reasonable effort to resolve
    Credit or Billing Disputes  (10 complaints)
10Resolved
    Delivery Issues  (11 complaints)
10Resolved
1Company made every reasonable effort to resolve
    Refund Practices  (68 complaints)
65Resolved
3Company made every reasonable effort to resolve
    Product Quality  (21 complaints)
20Resolved
1Company made every reasonable effort to resolve
    Contract Disputes  (2 complaints)
1Resolved
1Company made every reasonable effort to resolve
    Guarantee or Warranty Issues  (3 complaints)
3Resolved
    Repair Issues  (8 complaints)
8Resolved

Government Actions

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The BBB has no information regarding Government Actions at this time.

Advertising Review

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The BBB has no information regarding Ad Reviews at this time.

Additional Information

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This company has over 300 locations nationwide and all complaints are handled by the Philadelphia office of the Metropolitan Washington, DC and Eastern PA BBB.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 80016928
Report as of: 11/24/2009 4:32 PM

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