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Reported on Tuesday, February 9, 2010 8:44 PM

• BBB Accreditation
• BBB Rating
• Customer Experience
• Business Contact and Profile
• Alternate Business Names
• Additional Locations and Phone Numbers

• Licensing
• Customer Complaint History
• Government Actions
• Advertising Review
• Additional Information

This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Based on BBB files, this business has a BBB Rating of C

Click here for an explanation of BBB Ratings.

Reasons for this rating include:
• Failure to respond to complaints filed against business
• Length of time business has taken to resolve complaint(s)

The BBB serving Metro Washington DC, Eastern PA and Northeastern PA accepts complaints for consumers residing in the following counties:

Maryland: Montgomery, Prince George's, Calvert, Charles and St. Mary's

Pennsylvania: Adams, Bradford, Berks, Bucks, Carbon, Chester, Clinton, Columbia, Cumberland, Dauphin, Delaware, Franklin, Fulton, Juniata, Lackawanna, Lancaster, Lebanon, Lehigh, Luzerne, Lycoming, Mifflin, Monroe, Montgomery, Montour, Northampton, Northumberland, Pike, Potter, Perry, Philadelphia, Schuylkill, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, Wyoming, and York

Virginia: Arlington, Fairfax, Prince William, Loudon, Clarke, Frederick, Warren, Shenandoah and Page

Washington, DC (The District of Columbia)

West Virginia: Berkeley, Morgan and Jefferson.

At this time, all other consumers should check with their local BBB to determine with which BBB office to file a complaint about this company.

Comcast Cable
Comcast Cable Communications Inc

(800) 222-1813
(800) 255-4640
(800) 316-1619
(800) 336-4236
(800) 514-0183
(800) 525-5807
(800) 692-7472
(800) 723-6463
(800) 945-2288
(866) 594-1234
(888) 266-2278
(215) 665-1700

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 2112
    in the last 12 months: 603

On April 16, 2009, Comcast and the Federal Trade Commission entered into a settlement of allegations that the company and its affiliates violated the federal Telemarketing Sales Rule (TSR) by contacting 900,000 phone numbers included in the Do-Not-Call Registry. While admitting no wrong-doing, Comcast agreed to comply with the TSR and to pay $900,000 as a civil penalty. For more information on this settlement, please contact the FTC at www.ftc.gov.

The BBB has no information regarding Ad Reviews at this time.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 80003221
Report as of: 2/9/2010 8:44 PM

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