Better Business Bureau
Start With Trust
In the greater Mid-Atlantic region: Metro Washington DC
and Eastern Pennsylvania
For Consumers
BBB Reliability Report for
Comcast Cablevision, Inc.
This is not a BBB accredited business.
Find out more about this business:
Reported on Tuesday, November 24, 2009 4:32 PM
BBB Accreditation
Back To TopThis business has not been accredited by BBB.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB Rating
Back To TopBased on BBB files, this business has a BBB Rating of D
Click here for an explanation of BBB Ratings.
- Reasons for this rating include:
- Failure to respond to complaints filed against business
- Length of time business has taken to resolve complaint(s)
Customer Experience
Back To TopThe BBB serving Metro Washington DC, Eastern PA and Northeastern PA accepts complaints for consumers residing in the following counties:
Maryland: Montgomery, Prince George's, Calvert, Charles and St. Mary's
Pennsylvania: Adams, Bradford, Berks, Bucks, Carbon, Chester, Clinton, Columbia, Cumberland, Dauphin, Delaware, Franklin, Fulton, Juniata, Lackawanna, Lancaster, Lebanon, Lehigh, Luzerne, Lycoming, Mifflin, Monroe, Montgomery, Montour, Northampton, Northumberland, Pike, Potter, Perry, Philadelphia, Schuylkill, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, Wyoming, and York
Virginia: Arlington, Fairfax, Prince William, Loudon, Clarke, Frederick, Warren, Shenandoah and Page
Washington, DC (The District of Columbia)
West Virginia: Berkeley, Morgan and Jefferson.
At this time, all other consumers should check with their local BBB to determine with which BBB office to file a complaint about this company.
Business Contact and Profile
Back To TopName: |
Comcast Cablevision, Inc. |
Phone: |
(800) 266-2278 |
Address: |
|
Business Category: |
Television-Cable, CATV & Satellite, Cable TV, Internet & Telephone Installation Svc., Internet Services, Telephone Communications |
BBB file opened: |
January 16, 1990 |
Business started: |
March 1977 |
Business started locally: |
March 1977 |
Primary Contact: |
Mr. Brian Roberts (President & CEO) |
Complaint Contact: |
Ms. Nicole Patel (Project Manager) |
Other Contacts: |
Mr. Frank Eliason (Sr. Director ESL) Ms. Tina Waters (Sr. VP Customer Service Operations) |
Alternate Business Names
Back To TopComcast Cable
Comcast Cable Communications Inc
Additional Locations and Phone Numbers
Back To Top(800) 222-1813
(800) 255-4640
(800) 316-1619
(800) 336-4236
(800) 514-0183
(800) 525-5807
(800) 692-7472
(800) 723-6463
(800) 945-2288
(866) 594-1234
(888) 266-2278
(215) 665-1700
Licensing
Back To TopThis company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Customer Complaint History
Back To Top
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Number of complaints processed by the BBB
in the last 36 months: 2058
in the last 12 months: 592
| Complaints Concerned: | ||||||||||||||||||||
| Selling Practices (98 complaints) | ||||||||||||||||||||
| ||||||||||||||||||||
| Advertising Issues (77 complaints) | ||||||||||||||||||||
| ||||||||||||||||||||
| Service Issues (548 complaints) | ||||||||||||||||||||
| ||||||||||||||||||||
| Customer Service Issues (200 complaints) | ||||||||||||||||||||
| ||||||||||||||||||||
| Credit or Billing Disputes (640 complaints) | ||||||||||||||||||||
| ||||||||||||||||||||
| Delivery Issues (58 complaints) | ||||||||||||||||||||
| ||||||||||||||||||||
| Refund Practices (128 complaints) | ||||||||||||||||||||
| ||||||||||||||||||||
| Product Quality (63 complaints) | ||||||||||||||||||||
| ||||||||||||||||||||
| Contract Disputes (47 complaints) | ||||||||||||||||||||
| ||||||||||||||||||||
| Guarantee or Warranty Issues (7 complaints) | ||||||||||||||||||||
| ||||||||||||||||||||
| Repair Issues (192 complaints) | ||||||||||||||||||||
|
Government Actions
Back To TopOn April 16, 2009, Comcast and the Federal Trade Commission entered into a settlement of allegations that the company and its affiliates violated the federal Telemarketing Sales Rule (TSR) by contacting 900,000 phone numbers included in the Do-Not-Call Registry. While admitting no wrong-doing, Comcast agreed to comply with the TSR and to pay $900,000 as a civil penalty. For more information on this settlement, please contact the FTC at www.ftc.gov.
Advertising Review
Back To TopThe BBB has no information regarding Ad Reviews at this time.
As a matter of policy, the BBB does not endorse any product, service or business.
BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.
ID: 80003221
Report as of: 11/24/2009 4:32 PM
© 2009 BBB of Metro Washington DC & Eastern Pennsylvania
