BBB Reliability Report for
NVR Inc


This is not a BBB accredited business.


BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

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BBB Accreditation

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This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Rating

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Based on BBB files, this business has a BBB Rating of B+

Click here for an explanation of BBB Ratings.

    Reasons for this rating include:
  • BBB does not have sufficient background information on this business

Business Contact and Profile

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Name:
NVR Inc
Phone:
(703) 753-4800
Address:
Corporate Headquarters, 11700 Plaza America Drive, Suite 500, Reston, VA 20190
      Google map  Mapquest map  Yahoo map
Business Category:
Home Builders
BBB file opened:
February 01, 1997
Primary Contact:
Mr. Dwight C. Schar (CEO)
Complaint Contact:
Ms Nancy Leonard (Corporate Customer Relations)
Other Contacts:
Mr. William Inman  (President)
Ms Pam Williams
Mr. Matt Winkler

Alternate Business Names

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Northern Virginia Homes
NV Homes
NVR Mortgage
Ryan Homes

Additional Locations and Phone Numbers

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4780 Corridor Place, Suite #B, Beltsville, MD 20705, Prince Georges County
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12600 Fairlake Circle, Suite #210, Fairfax, VA 22033, Fairfax County
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7521 Virginia Oaks Drive, Suite #100, Gainesville, VA 20155, Prince William County
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555 Quince Orchard Rd240, Gaithersburg, MD 20878, Montgomery County
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8647 Mathis Ave 201, Manassas, VA 20110, Manassas City County
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1355 Beverly Road, Mclean, VA 22101, Fairfax County
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3460 Commission Court Ste 101, Woodbridge, VA 22192, Prince William County
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(301) 258-0002
(301) 421-4240
(301) 632-5340
(301) 670-4646
(301) 937-9761
(301) 975-0707
(703) 279-3100
(703) 643-0020
(703) 679-1575
(703) 690-1205
(703) 956-4000
(800) 666-4419
(703) 462-6928
(703) 494-5447
(703) 631-3524

Licensing

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This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Customer Complaint History

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The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 36
    in the last 12 months: 12

Complaints Concerned:
    Selling Practices  (10 complaints)
5Resolved
2Unresolved
3Company made every reasonable effort to resolve
    Advertising Issues  (1 complaints)
1Resolved
    Service Issues  (5 complaints)
4Resolved
1Company made every reasonable effort to resolve
    Credit or Billing Disputes  (1 complaints)
1Company made every reasonable effort to resolve
    Delivery Issues  (1 complaints)
1Delayed Resolution
    Refund Practices  (3 complaints)
1Resolved
2Unresolved
    Product Quality  (6 complaints)
4Resolved
2Company made every reasonable effort to resolve
    Contract Disputes  (3 complaints)
1Resolved
1Unresolved
1Company made every reasonable effort to resolve
    Guarantee or Warranty Issues  (2 complaints)
2Company made every reasonable effort to resolve
    Repair Issues  (4 complaints)
3Resolved
1Delayed Resolution

Government Actions

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The BBB has no information regarding Government Actions at this time.

Advertising Review

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The BBB has no information regarding Ad Reviews at this time.

Additional Information

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According to information provided by the firm, NVR Inc is the parent company of Ryan Homes/NV Homes.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 13439
Report as of: 11/24/2009 4:31 PM

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