BBB Reliability Report for
1 And 1 Internet, Inc.


This is not a BBB accredited business.


BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Find out more about this business:

Reported on Tuesday, February 9, 2010 8:53 PM

BBB Accreditation

Back To Top

This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Rating

Back To Top

Based on BBB files, this business has a BBB Rating of F

Click here for an explanation of BBB Ratings.

    Reasons for this rating include:
  • Number of complaints filed against business
  • Failure to respond to complaints filed against business
  • Number of complaints filed against business that were unresolved
  • Number of serious complaints filed against business
  • Overall complaint history with BBB

Business Contact and Profile

Back To Top
Name:
1 And 1 Internet, Inc.
Phone:
(877) 461-2631
Address:
701 Lee Road, Suite-300, Chesterbrook, PA 19087
      
Business Category:
Internet Services
eMail:
BBB file opened:
December 31, 2003
Business started:
May 2003
Business started locally:
May 2003
Primary Contact:
Mr. Joseph Quinn
Complaint Contact:
Mr. Joseph Quinn
Other Contacts:
Mr. David Heiser
Mr. Sebastian Moser  (Head of Customer Care)
Mr. Thomas Vollrath  (CEO)
Mr. Richard Winslow  (Customer Care Team Leader)

Alternate Business Names

Back To Top

1 & 1 Internet Inc

Customer Complaint History

Back To Top

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 835
    in the last 12 months: 290

Complaints Concerned:
    Selling Practices  (66 complaints)
49Resolved
2Unresolved
3Company made every reasonable effort to resolve
12Company did not respond
    Advertising Issues  (19 complaints)
14Resolved
4Unresolved
1Company did not respond
    Service Issues  (130 complaints)
106Resolved
5Unresolved
7Company made every reasonable effort to resolve
12Company did not respond
    Customer Service Issues  (3 complaints)
1Resolved
2Unresolved
    Credit or Billing Disputes  (446 complaints)
325Resolved
37Unresolved
15Company made every reasonable effort to resolve
69Company did not respond
    Delivery Issues  (18 complaints)
16Resolved
2Company did not respond
    Refund Practices  (58 complaints)
45Resolved
2Company made every reasonable effort to resolve
11Company did not respond
    Product Quality  (19 complaints)
18Resolved
1Company made every reasonable effort to resolve
    Contract Disputes  (50 complaints)
37Resolved
1Unresolved
3Company made every reasonable effort to resolve
9Company did not respond
    Guarantee or Warranty Issues  (14 complaints)
11Resolved
1Company made every reasonable effort to resolve
2Company did not respond
    Repair Issues  (12 complaints)
10Resolved
2Company did not respond

Government Actions

Back To Top

The BBB has no information regarding Government Actions at this time.

Advertising Review

Back To Top

The BBB has no information regarding Ad Reviews at this time.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 1040770
Report as of: 2/9/2010 8:53 PM

© 2010  BBB of Metro Washington DC & Eastern Pennsylvania

What is a BBB Accredited Business? Learn More