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In the greater Mid-Atlantic region: Metro Washington DC
and Eastern Pennsylvania
For Consumers
BBB Reliability Report for
Gratis Internet
This is not a BBB accredited business.
Find out more about this business:
Reported on Tuesday, February 9, 2010 8:48 PM
BBB Accreditation
Back To TopThis business has not been accredited by BBB.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB Rating
Back To TopBased on BBB files, this business has a BBB Rating of F
Click here for an explanation of BBB Ratings.
- Reasons for this rating include:
- Number of complaints filed against business
- Failure to respond to complaints filed against business
- Number of complaints filed against business that were unresolved
- Overall complaint history with BBB
Business Contact and Profile
Back To TopName: |
Gratis Internet |
Phone: |
(202) 299-0761 |
Address: |
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Business Category: |
Internet Marketing Services |
eMail: |
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BBB file opened: |
March 31, 2003 |
Business started: |
February 2000 |
Primary Contact: |
Mr Erik M. Kemp (Operations Manager) |
Complaint Contact: |
Mr Erik M. Kemp (Operations Manager) |
Other Contacts: |
Mr. Don Charton (COO) Mr. Rob Jewell (Partner) Mr. Peter Martin (Partner) |
Alternate Business Names
Back To TopFreeDVDs.com
FreeGiftPlanet.com
FreeIpod.com
FreeiPods.com
Freepay
FreeVideoGames.com
www.freeflatscreens.com
Products and Services
Back To TopThe company provides online customer acquisition for advertisers through website placement, e-mail marketing and other online methods.
Additional Locations and Phone Numbers
Back To Top700 - 12th Street, NW, Washington, DC 20005, District of Columbia County
Google map Mapquest map Yahoo map
(202) 350-9902 (FAX)
Customer Complaint History
Back To Top
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Number of complaints processed by the BBB
in the last 36 months: 248
in the last 12 months: 10
| Complaints Concerned: | ||||||||||||||||||||
| Selling Practices (30 complaints) | ||||||||||||||||||||
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| Advertising Issues (15 complaints) | ||||||||||||||||||||
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| Service Issues (65 complaints) | ||||||||||||||||||||
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| Customer Service Issues (1 complaints) | ||||||||||||||||||||
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| Credit or Billing Disputes (7 complaints) | ||||||||||||||||||||
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| Delivery Issues (110 complaints) | ||||||||||||||||||||
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| Refund Practices (2 complaints) | ||||||||||||||||||||
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| Contract Disputes (18 complaints) | ||||||||||||||||||||
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Government Actions
Back To TopOn March 23, 2006 the Office of the State Attorney General in New York brought suit against the company for privacy violations in its alleged sale of personal information gathered on its internet site.
The suit seeks an Order and Judgement permanently enjoining the respondents from further acts and practices identified in the suit, directing record keeping of privacy issues, and a monetary judgement.
Advertising Review
Back To TopThe BBB has no information regarding Ad Reviews at this time.
Additional Information
Back To TopConsumers report questions arising from solicitations received from the company offering merchandise for sale that can be used to "earn" other merchandise. The company enforces its rule that only one account can be established for use in transactions, and checks for more than one user at an e-mail or physical address. The company provides contact information to its advertisers based on those participating in its freeDVDs.com web site or free ipods promotions. As in all transactions, consumers should read any terms and conditions about transactions and offers and restrictions before signing up to participate.
The company discussed its complaint activity as reported in this report several times with the Bureau, indicating an intent to correct problems and providing its position on its marketing strategies. The company also indicated that fulfillment problems were a temporary condition due to supplier shortages.
As a matter of policy, the BBB does not endorse any product, service or business.
BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.
ID: 1035561
Report as of: 2/9/2010 8:48 PM
© 2010 BBB of Metro Washington DC & Eastern Pennsylvania
